Returns & Exchanges

At Kroger, we want you to be completely satisfied with your purchase. If you are not happy with an item, you can return most products within 30 days for a full refund or exchange.

Return Process

• 1.
  Gather Documentation

  Locate your original paper receipt or digital order confirmation from the Kroger app to ensure a seamless refund process.

• 2.
  Check Eligibility

  Verify that your items are in their original packaging and that perishable goods are being returned within the designated freshness window.

• 3.
  Visit Customer Service

  Bring the items and your proof of purchase to the Customer Service desk at any Kroger location to initiate the return.

• 4.
  Receive Your Refund

  Once approved, your refund will be issued to your original payment method or provided as a Kroger Gift Card for future use.